Shipping policy
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Thank you for shopping with Lucenthesky. We are committed to providing a smooth and reliable shipping experience for all customers.
Orders are usually processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Please note that processing times may be extended during holidays, promotional periods, or high-volume seasons.
After your order has been shipped, you will receive a confirmation email with tracking information.
Please allow some time for tracking updates to appear after shipment.
Customers are responsible for entering the correct shipping address at checkout. Lucenthesky is not responsible for packages lost or delayed due to incorrect or incomplete address information.
If you need to make changes to your shipping address, please contact us as soon as possible:
Shipping delays may occasionally occur due to weather conditions, customs inspections, carrier issues, or other unforeseen circumstances.
If your package appears delayed or lost, please contact our support team and we will do our best to assist you.
International customers may be responsible for customs duties, taxes, or import fees required by their local country. These charges are not included in the order total.
Lucenthesky
242 WHITGREEN ST
ROCK HILL, SC 29730-5163
United States
❗Please note: This address is not a return address.
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